Where are you located? Bluffton, SC
Can I return personalized items? No. Please see our refund policy.
Can I cancel my order? Yes & no. If the item was personalized, already created, but not shipped yet, the order can be cancelled, but only the shipping paid will be refunded. All other non-personalized products; however, will be cancelled and refunded in FULL if not shipped yet. Digital downloads cannot be cancelled.
How do I clean my products? All acrylic pieces can be washed with soap & water.
What if there is an error with my order? It's simple. Shoot us an email at kidsfundamentals2@gmail.com or fill out the contact us form right here on the website.
Do you ship internationally? No, not at this time.
How long will it take to ship? Our goal is to have each purchase shipped and in your hands in 4-5 business days of when the order was placed (except shipping delays out of our control), but don't be surprised if you get it sooner. If there is ever a delay on our part, you will be notified of such by email.
Where can I find my digital download link? Links can be found on your order confirmation page and in the email sent after purchase. Personalized page links will be emailed within 3 business days of purchase. Can't find the email, please check your SPAM box!
Can I track my order? Yes. Once your order is shipped, you will receive an email with tracking information.
Tracking shows my package as 'delivered', but I didn't get it. What do I need to do? Please note that once we ship your order and it is picked up by the post office, we're no longer responsible for your package. Please contact your local post office to inquire exactly where they delivered your package. You can also file a claim online HERE. Thank you for your understanding.
Do you offer refunds or exchanges? Yes. Check out our policy.
Can I have items shipped directly to someone else? Yes. When you place your order, please enter your email and their home address. We will email you the receipt, the tracking, and the delivery notification.
